Shipping policy

At San Rocco Italia, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. 

Shipping & handling rates:

Currently, we only ship to Europe (excluding Cyprus and Iceland for many items), UK (excluding Jersey for most items), the United States, Canada, Australia, New Zealand, Japan (most, but not all items), and Israel (most, but not all items).

We offer FREE SHIPPING on all orders over €50 to these countries, excluding Japan, Jersey, and certain specific products (indicated on the product page), most products to Iceland, and the shipment of Tuscany Leather goods to Cyprus, Australia, New Zealand, Singapore, Malaysia, Japan and Puerto Rico. For orders under €50, we charge €8 for shipping and handling. For the shipping of our leather goods to Cyprus we charge €15, to Australia, New Zealand, Malaysia, Singapore, Japan and South Korea we charge €45, and to Puerto Rico we charge €30 for shipping and handling. The cost for shipping to Iceland will be calculated at checkout, if available. Only Tuscany Leather products can be shipped to Jersey and special rates apply, which will be calculated at checkout. For other countries, shipping will be calculated at checkout, if available.

We are able to ship all of our leather goods and other certain items to Cyprus; however, we are unable to ship many other items to Cyprus due to the very high shipping costs. Please contact us if you would like to place an order to Cyprus to confirm whether or not shipping is possible before you place your order.

Items in our Outlet can only be shipped to addresses in the European Union.

If you would like items shipped to a country not listed above, please contact us for shipping rates and information.

Additional delivery information:

We source our products from several vendors within the US, Europe and Asia. This allows us to offer low prices and high-quality products with good design. Because we ship from multiple warehouses, the ETA varies depending on the product. All Tuscany Leather products are shipped from Italy via express courier (e.g. FedEx, DHL, UPS, etc.)

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. They process the orders, which takes an additional 2–4 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. Most orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 business days to arrive at destinations in the United States and approximately 21 to 30 business days to destinations in Europe but can take longer from time to time. The exception to this is Tuscany Leather products, which are all shipped using express courier services, such as FedEx or DHL, from Italy and usually arrive in about 3 business days to Italy, 5-6 business days to Europe and about 10 business days to the rest of the world.

PRE-ORDERS: If you have placed an order containing a pre-order item, the entire order will be on hold and dispatched once the pre-ordered item is available. Waiting times vary from item to item. Usually, the estimated waiting time is approximately 25 working days from the date of publication of the item. Once the item is available in our warehouse, your order will be dispatched within two days.

CUSTOMS CLEARANCE AND RELATED FEES: Please be aware that delays may be imposed by your country’s customs clearance. San Rocco Italia is not responsible for paying any fees associated with import or charged by customs, such as, but not limited to: Customs Charges, Import Duty, Sales Tax, VAT, etc. These charges are the responsibility of the customer. All fees must be paid by the parcel recipient.

WRONG ADDRESS, NOT RECEIVED, UNCLAIMED, REFUSED, OR STOLEN ORDERS:

San Rocco Italia is not responsible for lost orders due to an incorrect or incomplete address provided by the customer, (this includes wrong apt/house number, wrong street, incomplete address information, etc.). San Rocco Italia is not responsible for unclaimed or refused orders.  Please contact the mail carrier with your full name and tracking number.

If an order is returned to San Rocco Italia by the carrier due to an incorrect address provided by the customer or because it is unclaimed or refused by the customer, the customer shall bear the return shipping costs as well as the costs to re-ship their order in addition to any fees charged by customs, or the return shipping costs and a re-stocking fee, in addition to any fees charged by customs, will be deducted from any refund or store credit, should the order be eligible for a refund or store credit.

San Rocco Italia is not responsible for orders not received if the shipping address is correct when placing an order. Please contact the mail carrier with your full name and tracking number.

If your order is marked as delivered on your tracking, but you did not receive it, we will assist you in filing a claim with the carrier. This request for assistance with a claim must be made within 7 business days from a package being marked as delivered.

***Please note that filing a claim does not guarantee that we will be able to provide a reshipment or refund. Our resolution will be based on the findings of the carrier once they have completed the investigation.***

Please reference the information and links below to learn more about the claims process for orders delivered to the United States.
 
- Claims with UPS can take up to 10 business days.
 
- Claims with USPS can take up to 25-30 business days.
 
- Claims with DHL can take up to 30 business days.

San Rocco Italia is not responsible and does not accept responsibility for packages that have been reported as delivered by the carrier, and this includes stolen or missing packages. We do not issue refunds or credits for packages that the carrier confirms as having been delivered.